Thank you for shopping at NexaGoods LLC! We are committed to providing quality products and services. If you are not satisfied with the vase you purchased, please follow the refund and return policy below:

  1. Return Conditions
    You can request a return within 30 days of receiving the item.
    The item must be in unused, undamaged condition and in its original packaging.
    Please include proof of purchase (such as order number) with your return.
  2. Refund Processing
    Once we receive and inspect the returned item, you will receive a refund notification.
    The refund will be processed through the original payment method and is usually completed within 3-5 business days.
  3. Return Shipping Costs
    Unless the item is defective or wrong, return shipping costs are borne by the customer.
    If you received the wrong or damaged item, please contact us in time to obtain a prepaid return label.
  4. How to Request a Return
    Please contact us by phone or email with your order number and the reason for the return.
    We will provide you with a return address and further instructions.
  5. Special Cases
    Some items (such as custom vases) may not be eligible for the return policy. Please confirm before purchasing.
    We thank you for your understanding and support and look forward to seeing you again at NexaGoods LLC!